Privacy Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

Alpha Intelligence Labs ("Alpha Labs", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you interact with our websites (www.alphalabs.ai, app.alphalabs.ai) and related services (collectively, the “Services”).

1. Information We Collect

We collect the following categories of information:

a. Information You Provide

When you interact with our website or Services, we collect:

Name, email address, and phone number
Job title and company name
Any other information submitted through our contact forms

b. Automatically Collected Data

We collect:

IP address and browser/device metadata
Session and usage data via cookies and third-party analytics tools

c. Customer-Submitted Documents

Documents uploaded to the platform may contain:

Financial account numbers
Personally identifiable information (PII)
These documents are encrypted and processed strictly under the terms of service.

d. Third-Party Sources

We may supplement data with business contact information obtained from reputable third-party providers for outreach and enrichment purposes.

2. How We Use Your Information

We use your information to:

Provide and improve the Services
Communicate with users (e.g., support and updates)
Perform analytics to optimize features and usage
Support our sales and business development efforts

We may use customer-provided data for machine learning purposes only after obtaining explicit consent.

3. Legal Basis for Processing (for EEA/UK Users)

If you are located in the European Economic Area (EEA) or the UK, we process your personal data under the following lawful bases:

Performance of a contract
Legitimate interests (e.g., service improvement)
Consent (e.g., marketing or AI training, where applicable)
Legal obligation

4. Cookies and Tracking Technologies

We use first- and third-party cookies to:

Maintain sessions and authentication
Analyze usage via tools like Google Analytics

You can manage cookie preferences via your browser settings.

5. Data Sharing

We do not sell your personal information. We may share data with:

Hosting providers and infrastructure partners (e.g., AWS)
Analytics and session tracking providers
CRM and customer support tools
All vendors are contractually bound to safeguard data and only use it for authorized purposes.

6. Data Retention

We retain customer data for 90 days following account closure or termination.
Session and analytics data may be retained longer in aggregate form.
Documents and sensitive data are deleted in accordance with our data lifecycle and security policies.

7. Your Rights

a. GDPR (EEA/UK)

You have the right to:

Access, correct, or delete your data
Object to or restrict processing
Data portability
Withdraw consent where processing is based on it

b. CCPA (California)

You have the right to:

Know what data we collect and how it’s used
Request deletion of your data
Opt-out of data sharing for targeted advertising (we do not currently engage in this)

To exercise any of the above, contact us at: privacy@alphalabs.ai

8. Data Security

We implement strong measures to protect your data, including:

Encryption in transit and at rest
Access controls and role-based permissions
Regular audits and security reviews

9. Children’s Privacy

Our Services are intended for use by adults in a business context. We do not knowingly collect data from children under the age of 13.

10. International Data Transfers

Data may be stored and processed in the United States or other jurisdictions. When transferring data outside the EEA/UK, we rely on approved mechanisms such as Standard Contractual Clauses.

11. Changes to This Policy

We may update this Privacy Policy periodically. If changes are material, we will provide notice via email or in-app notification.

12. Contact Us

For questions or to exercise your data rights, contact:

Alpha Intelligence Labs
Email: info@alphalabs.ai
Website: www.alphalabs.ai